Customer Success Manager
- Empresa
- Topsort
- Ubicación
- Boston office or LATAM region; Bogotá, Bogotá, Colombia; Mexico City, Mexico City, Mexico; Santiago, Santiago Metropolitan Region, Chile; Somerville, Massachusetts, United States; São Paulo, Brazil
- Categoría
- Customer Service
- Modalidad
- hybrid
- Skills
- dashboards, data analysis, sla, spreadsheets, sql, ticketing
1+ years in B2B SaaS customer support/success/ops; strong analytics (spreadsheets/dashboards), excellent written/verbal communication, detail/organization, customer-first, comfortable with ambiguity. Bonus: ad tech/retail media/marketplaces, basic SQL, cross-functional with Product/Engineering, Spanish or Portuguese.