Sr. Customer Success Manager, Federal
- Empresa
- Auth0 / Okta
- Ubicación
- Maryland; Virginia; Washington, DC
- Categoría
- Customer Service
- Modalidad
- hybrid
- Skills
- account management, communication, consulting, customer experience, customer success, enterprise security, escalations, executive stakeholder management, kpis, presentation, problem-solving, renewal risk, saas, security, strategic business reviews
5+ years in customer success/account management/consulting with large complex federal agencies; strong customer experience, exec stakeholder management, government regulatory/compliance knowledge, technical/problem-solving; travel up to 25%; US Citizenship (active clearance a bonus).